Got a question? 01. Questions before placing an order 01. Questions before placing an order About the order How do I know if the products are available? How can I place an order? What is a pre-order? Might the dates on which a pre-ordered product will become available change for any reason? Additional customs fees/taxes may be applied? About the product What type of plug do our products have? Methods of payment Which payments methods can I use? Is my payment secure? How does Klarna work? Shipping What shipping methods are available? What happens if the courier company loses my parcel? What are the delivery times? When will my order arrive? What is partial shipment? Is it possible to authorise delivery to third parties? I want to change the contact telephone number or the delivery address once my order has been sent. Can I make changes to my order after it has been dispatched? Which countries do you deliver to? In Spain, do you ship to the Balearic Islands, the Canary Islands, Ceuta or Melilla? What is the shipping cost? If I have bought several items, will you deliver them all at once? Which courier company will deliver? Can I provide additional delivery instructions? Return conditions Returns policy What is the deadline for returning an item? Can I return my order after the cool-off period? Does it cost anything to return an item? Special return conditions Product waranty Does my purchase have any guarantee? ¿Cómo puedo hacer uso de la garantía? Where to buy Is there a physical store somewhere? I am a professional customer I would like to place a large trade order. Product connectivity Can my product be connected with any apps?