About the order How do I know if the products are available? See How can I place an order? See What is a pre-order? See Might the dates on which a pre-ordered product will become available change for any reason? See Additional customs fees/taxes may be applied? See About the product What type of plug do our products have? See Methods of payment Which payments methods can I use? See Is my payment secure? See Shipping What shipping methods are available? See What happens if the courier company loses my parcel? See What are the delivery times? See When will my order arrive? See 4.5 What is partial shipment? See Is it possible to authorise delivery to third parties? See I want to change the contact telephone number or the delivery address once my order has been sent. See Can I make changes to my order after it has been dispatched? See Which countries do you deliver to? See In Spain, do you ship to the Balearic Islands, the Canary Islands, Ceuta or Melilla? See ¿Cuál es el importe de gastos de envío? See If I have bought several items, will you deliver them all at once? See Which courier company will deliver? See Can I provide additional delivery instructions? See Return conditions Returns policy See What is the deadline for returning an item? See Can I return my order after the cool-off period? See Does it cost anything to return an item? See Special return conditions See Product waranty Does my purchase have any guarantee? See ¿Cómo puedo hacer uso de la garantía? See Where to buy Is there a physical store somewhere? See I am a professional customer I would like to place a large trade order. See Product connectivity Can my product be connected with any apps? See I've placed an order but it hasn't arrived yet Doubts with the shipment How can I track my order? See I have been waiting longer than expected and my order has still not arrived. What should I do? See My order is out for delivery but I have not received it yet. See The courier company tells me that my order has been lost/damaged or has already been delivered but I don’t have it. See Several failed delivery attempts have been made and the courier company has returned my order to CREATE. See Which courier will collect my order? See See more See less Modify, cancel or manage the order I would like to add a product to my order. See I would like to cancel a product in my order. See I would like to cancel my order. See Can I change my payment method? See Can I change the delivery address after I place my order? See I would like to receive my order later See I would like to receive my products as soon as each one becomes available. See I need an invoice. See I would like to change my billing address. See See more See less Doubts with the order I have not received an order or dispatch confirmation e-mail. See I have placed an order and paid by bank transfer but forgot to include my Order Number. See I already received my order The order did not arrive properly I have only received part of my order. See I have received something I did not order. See I have received a damaged or defective product, what should I do? See Why have I not received all the items in my order? See My order has not arrived on the expected date See Returns Returns policy See How to request a return or guarantee See What is the deadline for returning an item? See Can I return my order after the cool-off period? See Are returns free of charge? See Special return conditions See What is the status of my return or incident? See I have not received my refund yet. See The product that I have received does not meet my expectations. What can I do? See When will the refund appear on my account? See Is it possible to make my refund on a different credit/debit card? See Can I return an item I purchased through the website to a store? See Can I return one of your products that I purchased at another store via your website? See The courier company has not collected my return. See See more See less Changes I have received my order. Can I change the colour, size or product? See Invoicing I need an invoice. See I would like to change my billing address. See Warranty & Repairs Is my product under warranty? See How much do repairs cost? See I want to solve an issue with a product under warranty See I want to solve an issue with a product no longer under warranty See My product has still not been collected for repair See What is the status of my product repair? See I have not received my product following repair See See more See less Problems when placing an order Payments Why was I unable to pay using my bank card? See
Doubts with the shipment How can I track my order? See I have been waiting longer than expected and my order has still not arrived. What should I do? See My order is out for delivery but I have not received it yet. See The courier company tells me that my order has been lost/damaged or has already been delivered but I don’t have it. See Several failed delivery attempts have been made and the courier company has returned my order to CREATE. See Which courier will collect my order? See See more See less Modify, cancel or manage the order I would like to add a product to my order. See I would like to cancel a product in my order. See I would like to cancel my order. See Can I change my payment method? See Can I change the delivery address after I place my order? See I would like to receive my order later See I would like to receive my products as soon as each one becomes available. See I need an invoice. See I would like to change my billing address. See See more See less Doubts with the order I have not received an order or dispatch confirmation e-mail. See I have placed an order and paid by bank transfer but forgot to include my Order Number. See
The order did not arrive properly I have only received part of my order. See I have received something I did not order. See I have received a damaged or defective product, what should I do? See Why have I not received all the items in my order? See My order has not arrived on the expected date See Returns Returns policy See How to request a return or guarantee See What is the deadline for returning an item? See Can I return my order after the cool-off period? See Are returns free of charge? See Special return conditions See What is the status of my return or incident? See I have not received my refund yet. See The product that I have received does not meet my expectations. What can I do? See When will the refund appear on my account? See Is it possible to make my refund on a different credit/debit card? See Can I return an item I purchased through the website to a store? See Can I return one of your products that I purchased at another store via your website? See The courier company has not collected my return. See See more See less Changes I have received my order. Can I change the colour, size or product? See Invoicing I need an invoice. See I would like to change my billing address. See Warranty & Repairs Is my product under warranty? See How much do repairs cost? See I want to solve an issue with a product under warranty See I want to solve an issue with a product no longer under warranty See My product has still not been collected for repair See What is the status of my product repair? See I have not received my product following repair See See more See less