I want to solve an issue with a product no longer under warranty

Here is all the information you need to solve an issue with a CREATE product no longer covered by the warranty or a problem not related with a fault or factory defect.

Before requesting a product repair, we recommend checking the section on solving the most common problems for your product and the repair costs.

If you bought the product from the CREATE website, visit the My Orders section of your Customer Area. Then select the order in question and click on Manage Return or Repair. Select the “Repair” option and follow the steps indicated in the form.

If you bought the product on Amazon, click here and follow the steps indicated in the form.

If you bought the product from another store, click here and follow the steps indicated in the form.