Is it possible to make my refund on a different credit/debit card? No. All refunds are made through the same payment method you used to make the purchase. Articles in this section Returns policy How to request a return or guarantee What is the deadline for returning an item? Can I return my order after the cool-off period? Are returns free of charge? Special return conditions What is the status of my return or incident? I have not received my refund yet. The product that I have received does not meet my expectations. What can I do? When will the refund appear on my account? Is it possible to make my refund on a different credit/debit card? Can I return an item I purchased through the website to a store? Can I return one of your products that I purchased at another store via your website? The courier company has not collected my return.