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Questions before placing an order

• What are the delivery times? View more
• Does my purchase have any guarantee? View more
• What is the shipping cost? View more
• What is the deadline for returning an item? View more

I've placed an order but it hasn't arrived yet

• How can I track my order? View more
• I would like to cancel my order. View more
• Can I change the delivery address after I place my order? View more
• I need an invoice. View more

I already received my order

• Returns policy View more
• What is the status of my return or incident? View more
• How much do repairs cost? View more
• Can I return one of your products that I purchased at another store via your website? View more
• I have received a damaged or defective product, what should I do? View more
• Are returns free of charge? View more

See all FAQs